Shipping policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
However, there may be potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
|
Shipping option |
Estimated delivery time |
Price |
|
Standard (Royal Mail 2nd Class) |
2 to 5 business days |
Free |
|
Express (Royal Mail 1st Class) |
1 to 2 business days |
£1.29 |
|
Signed 1st Class Royal Mail |
1 to 2 business days |
£2.69 |
International Shipping
We offer international shipping to most countries, please reach out if you don't see your country listed or have trouble with checkout.
Please allow for more time with international shipping which can range from 6 to 20 days* depending on destination
|
Shipping option |
Estimated delivery time |
Price |
|
International Standard |
6 to 7 business days* |
£4.20 |
|
Tracked International Standard |
6 to 7 business days* |
£9.65 |
|
Tracked & Signed International Standard |
6 to 7 business days* |
£9.80 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AXG GLOBAL LTD is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us. Tracking information will only be available if you have purchased an additional shipping option which allows for tracking. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the expected time frame of receiving your shipping confirmation email, please contact us at hello@bonj.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please note that earrings are exempt from returns due to hygiene reasons. Further information can be found on our return policy page
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@bonj.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@bonj.uk